Privacy Policy

1. About this Privacy Policy

NNPPME is operated by AuscareConnect Pty Ltd ("NNPPME", "we", "us" or "our").

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

• visit or use the NNPPME website or online store;
• create an account;
• browse or purchase our products;
• subscribe to our marketing communications;
• contact us;
• interact with us through social media or other platforms; or
• otherwise use our products, services, features or online content.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. What is Personal Information?

"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

It does not generally include information that has been anonymised or de-identified so that an individual can no longer reasonably be identified.

3. Personal Information We May Collect

The personal information we collect depends on how you interact with NNPPME.

Contact information

We may collect information such as:

• your name;
• email address;
• billing and delivery address; and
• delivery contact details where required to fulfil an order.

Account information

If you create an account, we may collect:

• account login information;
• account preferences;
• saved addresses;
• order history; and
• other information associated with your account.

Order and transaction information

When you place an order, we may collect information relating to:

• products purchased;
• products viewed;
• items added to your cart or wishlist;
• order value;
• discounts or promotional codes used;
• delivery information;
• returns, exchanges and refunds;
• transaction dates; and
• payment confirmation or transaction information.

Payment card details are generally processed by our payment service providers rather than stored directly by NNPPME.

Communications

We may collect information you provide when you:

• contact customer service;
• email us;
• submit a contact form;
• make an enquiry;
• provide feedback;
• enter a promotion or competition; or
• communicate with us through social media.

Device and technical information

When you use our website, certain information may be collected automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• device identifiers;
• referring website;
• pages viewed;
• time spent on pages;
• website interactions; and
• approximate location derived from your IP address.

Marketing information

Where applicable, we may collect:

• email subscription preferences;
• marketing consent;
• interactions with marketing emails;
• advertising interactions; and
• information about products or content that may be of interest to you.

Reviews and user-generated content

If you submit a product review, photograph, testimonial, comment or other content, we may collect and publish the information you choose to provide in accordance with the purpose for which it was submitted.

We recommend that you do not include personal or sensitive information in public reviews or comments.

4. How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

• make a purchase;
• create an account;
• subscribe to emails;
• complete a form;
• contact us;
• participate in a promotion; or
• provide information to us in another way.

Automatically

Information may be collected through:

• cookies;
• pixels;
• analytics technologies;
• advertising technologies;
• server logs; and
• similar technologies used on our website.

From service providers

We may receive information from organisations that assist us with:

• ecommerce services;
• payments;
• website hosting;
• website analytics;
• advertising;
• email marketing;
• order fulfilment;
• shipping and delivery;
• fraud prevention; and
• customer support.

From third-party platforms

If you interact with NNPPME through a social media platform, search engine, advertising platform or another third-party service, we may receive information in accordance with your settings and the privacy practices of that platform.

5. How We Use Personal Information

We may use personal information for purposes including:

Providing our products and services

This includes:

• processing and fulfilling orders;
• processing payments;
• arranging shipping and delivery;
• managing accounts;
• processing returns, exchanges and refunds;
• responding to enquiries;
• providing customer service;
• communicating about orders; and
• administering promotions.

Operating and improving NNPPME

We may use information to:

• understand how customers use our website;
• improve our products and services;
• develop new products;
• improve website functionality;
• personalise your shopping experience;
• recommend relevant products;
• analyse sales and website performance; and
• understand customer preferences.

Marketing and advertising

Subject to applicable laws and your preferences, we may use your information to:

• send promotional emails;
• tell you about new products;
• provide special offers or discounts;
• communicate about promotions;
• personalise advertisements; and
• measure the performance of our marketing campaigns.

Security and fraud prevention

We may use information to:

• protect our website and customers;
• verify transactions;
• detect fraudulent or suspicious behaviour;
• investigate potential misuse;
• prevent unauthorised access; and
• maintain the security of our systems.

Legal and business purposes

We may use personal information where reasonably necessary to:

• comply with applicable laws;
• maintain business and financial records;
• respond to lawful requests from regulators, courts or government authorities;
• enforce our Terms and Conditions;
• resolve disputes;
• establish or defend legal claims; or
• protect our legal rights and the rights of others.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate and improve the website.

Cookies may be used for purposes including:

• keeping your shopping cart active;
• remembering your preferences;
• maintaining account sessions;
• understanding website traffic;
• analysing how visitors use our website;
• measuring marketing performance;
• preventing fraud; and
• providing more relevant advertising.

Some cookies are necessary for the website to function properly. Others may be used for analytics or marketing purposes.

You may be able to control or disable cookies through your browser settings or other privacy controls. Disabling certain cookies may affect the functionality of our website.

7. Shopify and Ecommerce Service Providers

Our online store may use Shopify and related ecommerce technology to enable us to provide our online shopping services.

Where Shopify is used, information you provide through our online store may be processed by Shopify and its service providers to operate, secure, maintain and improve the ecommerce platform.

Shopify may also process certain information independently in connection with services such as Shop, Shop Pay, fraud prevention, analytics and other Shopify features.

Shopify has its own privacy policies explaining how it handles personal information.

8. Payment Information

Payments may be processed through Shopify Payments or other third-party payment providers.

These providers may collect and process information necessary to complete your transaction, such as:

• payment card information;
• transaction details;
• billing information; and
• fraud-prevention information.

NNPPME does not ordinarily receive or store complete payment card numbers where the transaction is processed directly by a third-party payment provider.

Your use of a payment service may also be subject to that provider's privacy policy and terms.

9. When We May Disclose Personal Information

We do not sell or rent your personal information in the ordinary meaning of those terms.

We may disclose information where reasonably necessary to operate our business, including to:

Ecommerce and technology providers

Including providers assisting us with:

• website hosting;
• ecommerce infrastructure;
• cloud storage;
• IT support;
• cybersecurity; and
• data analytics.

Payment providers

For payment processing, transaction verification and fraud prevention.

Shipping and fulfilment providers

We may provide necessary delivery information to:

• couriers;
• postal operators;
• fulfilment providers; and
• logistics partners.

Marketing and analytics providers

Where appropriate, information may be shared with providers that assist with:

• email marketing;
• digital advertising;
• social media advertising;
• website analytics;
• customer insights; and
• marketing campaign measurement.

Professional advisers

Where reasonably necessary, information may be disclosed to our:

• accountants;
• auditors;
• insurers;
• lawyers; and
• other professional advisers.

Government and regulatory authorities

We may disclose information where required or authorised by law, court order or lawful government request.

Business transactions

If NNPPME or AuscareConnect Pty Ltd undergoes a merger, acquisition, restructuring, financing, sale or transfer of some or all of its business or assets, information may be disclosed as part of that transaction, subject to applicable legal requirements.

10. Overseas Disclosure and Processing

Some of the service providers that support NNPPME may be located outside Australia or may store or process information overseas.

Depending on the services we use, personal information may be processed in countries including Singapore, Canada and the United States, as well as other countries in which our technology, cloud, ecommerce, marketing, payment or logistics providers operate.

For example, Shopify operates internationally and may process information through its global infrastructure and service providers.

Where Australian privacy laws require us to do so, we will take reasonable steps in relation to overseas disclosures of personal information.

Privacy laws in overseas jurisdictions may differ from Australian privacy laws.

11. Direct Marketing

Where permitted by law, we may send you information about:

• new products;
• promotions;
• special offers;
• competitions;
• NNPPME news; and
• other information we think may interest you.

We will manage commercial electronic communications in accordance with applicable laws, including the Spam Act 2003 (Cth).

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the communication.

You may also contact us at: hello@nnppme.com.au

If you unsubscribe from marketing communications, we may still send you non-promotional messages that are necessary to manage your account or orders, such as order confirmations, delivery updates and customer service communications.

12. Security of Personal Information

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

We may use a combination of technical, administrative and organisational safeguards appropriate to our operations.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any password or account credentials associated with your NNPPME account.

If you believe your account or information may have been compromised, please contact us promptly.

Data breaches

If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.

Where the Notifiable Data Breaches Scheme under the Privacy Act applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

13. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;
• maintain customer accounts;
• maintain transaction and business records;
• comply with tax, accounting and other legal obligations;
• resolve disputes;
• prevent fraud; and
• enforce our agreements.

When personal information is no longer reasonably required and we are not legally required to retain it, we may take reasonable steps to securely delete or de-identify it.

14. Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

Requests can be sent to: hello@nnppme.com.au

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where we are permitted or required by law to refuse access. If this occurs, we will generally explain the reason where legally permitted.

You may also ask us to delete personal information that we hold about you. We will consider such requests subject to our legal obligations and legitimate business requirements, including requirements to retain transaction, taxation, fraud-prevention or other records.

15. Children's Privacy

NNPPME products may be designed for babies and children; however, our online store and purchasing services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children who do not have the legal capacity to provide it.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate permission, please contact: hello@nnppme.com.au

We will take reasonable steps to investigate the matter and, where appropriate, delete the information.

16. Third-Party Websites and Social Media

Our website may contain links to:

• social media platforms;
• payment providers;
• delivery providers; or
• other third-party websites and services.

These services are operated independently from NNPPME.

We are not responsible for the privacy practices, security or content of third-party websites or platforms. We encourage you to review the privacy policy of any third-party service before providing personal information.

Information you choose to post publicly on social media, product reviews or other public platforms may be visible to other users and may be copied or shared by others.

17. Social Media and Advertising

We may maintain accounts on platforms such as Instagram, Facebook, Pinterest, TikTok or other social networks.

When you interact with NNPPME through these services, the relevant platform may independently collect and process information about you.

We may also use advertising services provided by platforms or search engines to:

• advertise NNPPME products;
• measure advertising performance;
• understand website visits; and
• present advertising to people who may be interested in our products.

Your interaction with these services is also governed by the privacy terms of the relevant provider.

18. Complaints and Privacy Enquiries

If you have a question, concern or complaint about how we have handled your personal information, please contact us at: hello@nnppme.com.au

Please provide enough information for us to understand and investigate your concern.

We will endeavour to:

1. acknowledge your complaint within a reasonable period;
2. investigate the circumstances;
3. request additional information from you where necessary; and
4. provide a response within a reasonable timeframe.

If your complaint relates to conduct covered by the Privacy Act and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to our website or technology;
• new products or services;
• changes to our service providers; or
• changes to legal or regulatory requirements.

The latest version will be published on our website with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or would like to make a privacy complaint, please contact: