Refund & Returns Policy

We hope you love your NNPPME purchase. If something isn't quite right, we're here to help.

30-Day Return Window

For change-of-mind returns, you have 30 days from the date you receive your order to request a return.

To start a return, please complete the form on our Contact Us page.

Please include:

• your name;
• order number;
• email address used for the order;
• item(s) you would like to return; and
• the reason for your return.

Once your return request has been reviewed and approved, we will provide you with return instructions.

Please do not send products back to us before your return has been approved.

Change-of-Mind Returns

We understand that sometimes you may change your mind.

To be eligible for a change-of-mind return, the product must be:

• unused and unworn;
• unwashed;
• in its original condition;
• with any tags or product cards still attached; and
• returned in its original packaging where reasonably possible.

For hygiene reasons, socks that have been worn or washed cannot be returned for change of mind.

We reserve the right to decline a change-of-mind return where the product shows signs of wear, washing, damage, misuse or handling beyond what would reasonably be required to inspect the product.

Change-of-mind rights under this section are additional to, and do not affect, your rights under the Australian Consumer Law.

Sale and Promotional Items

Sale, clearance and promotional items are generally final sale for change-of-mind purposes, unless otherwise stated.

This does not affect your rights under the Australian Consumer Law if an item is faulty, defective, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee.

Gift cards are not eligible for change-of-mind returns or refunds, except where required by law.

Return Shipping

For approved change-of-mind returns, you are responsible for the cost of returning the product to us.

We recommend using a tracked delivery service, as we cannot be responsible for return parcels that are lost or damaged in transit before reaching us.

Original shipping charges are generally not refundable for change-of-mind returns.

If a product is confirmed to be faulty, defective, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with the Australian Consumer Law and reimburse reasonable return shipping costs where required.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is:

• damaged;
• defective or faulty;
• unsafe;
• significantly different from its description;
• missing from your order; or
• not the item you ordered,

please submit a request through our Contact Us page as soon as reasonably possible.

Please provide your order number and a description of the issue. We may also ask you to provide photographs of the item and packaging to help us assess the problem.

Once we have reviewed the issue, we will work with you to provide an appropriate solution.

Depending on the circumstances and your rights under the Australian Consumer Law, this may include a:

• replacement;
• refund;
• repair, where appropriate; or
• other remedy required by law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement.

A major failure may include situations where a product:

• is unsafe;
• is substantially different from its description;
• has a problem that would have stopped a reasonable customer from purchasing it had they known about the problem; or
• cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.

For problems that are not major failures, we are entitled to assess the product and provide an appropriate remedy in accordance with the Australian Consumer Law.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian law.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different product, size, colour or design, you can:

1. request a return for the original item through our Contact Us page; and
2. place a new order for your preferred item.

This helps ensure your preferred product is not sold out while your return is being processed.

If you received an incorrect or faulty product, please contact us first so we can arrange the appropriate remedy.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If your refund is approved, it will generally be processed to your original payment method within 10 business days.

Your bank, credit card provider or payment provider may require additional time to process and display the refund after it has been issued by us.

If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact us through our Contact Us page or email:

hello@nnppme.com.au

Returns Purchased as Gifts

If a product was purchased by another person and sent to you as a gift, any refund will generally be made to the original payment method used to place the order.

We may require the original order details or other proof of purchase before processing the return.

Proof of Purchase

We may ask you to provide reasonable proof that the product was purchased from NNPPME before processing a return, refund or other remedy.

Proof of purchase may include:

• an NNPPME order confirmation;
• receipt;
• order number; or
• other reasonable evidence of purchase.

Contact Us

For all returns, refunds, damaged products and order enquiries, please complete the form on our:

Contact Us page

You can also contact us at:

hello@nnppme.com.au

NNPPME